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How to Write Better
I’ve been editing other people’s writing as both a teacher and an editor for nearly 30 years, and if I could give only one piece of...
Stephanie Carnes
Nov 7, 20182 min read
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Damage Control
As I continue to bring you my thoughts on Customer Service, I’m afraid it’s time for a sticky subject. Yes, buckle up: it’s time to talk...
Amy Cooley
Oct 2, 20183 min read
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