Stephanie CarnesDec 7, 20182 minThe Best in Customer CareWith all the challenges facing the livery industry today—the tight labor market, the prevalence of the TNCs, the unfair policies of some...
Amy CooleyOct 2, 20183 minDamage ControlAs I continue to bring you my thoughts on Customer Service, I’m afraid it’s time for a sticky subject. Yes, buckle up: it’s time to talk...
Amy CooleyJun 7, 20182 minsay WHAT?Summertime! I always feel more energized this time of year - shedding my heavy coats and sweaters, spending more time outside, flowers...
Amy CooleyApr 9, 20184 minGhosted . . .So things are going along great – you’re all over each other’s social media – Facebook, Instagram, Twitter - you even exchange the...