With all the challenges facing the livery industry today—the tight labor market, the prevalence of the TNCs, the unfair policies of some...

As I continue to bring you my thoughts on Customer Service, I’m afraid it’s time for a sticky subject. Yes, buckle up: it’s time to talk...

Summertime! I always feel more energized this time of year - shedding my heavy coats and sweaters, spending more time outside, flowers...

So things are going along great – you’re all over each other’s social media – Facebook, Instagram, Twitter - you even exchange the...