As I continue to bring you my thoughts on Customer Service, I’m afraid it’s time for a sticky subject. Yes, buckle up: it’s time to talk...

Personal responsibility plays a large role in the success of any business. As a social media consultant for The LMC Group, often I am not ph

Snapchat is not what everyone thinks: it is neither an app nor a service. You read that right! It vehemently declares itself a camera...

A new year brings new trends, and social media is no exception! Live Video Live video--the “it” function in all social media...