Stephanie CarnesDec 7, 20182 minThe Best in Customer CareWith all the challenges facing the livery industry today—the tight labor market, the prevalence of the TNCs, the unfair policies of some...
Amy CooleyNov 8, 20173 minCustomer Satisfaction Surveys in an On-Demand WorldIn a state-of-the-industry discussion at a recent tradeshow, one of my clients said, “My challenge to myself every day is – Am I Worth It?”
Kristen Carroll and Stephanie CarnesJul 27, 20173 minCustomer Service: The Future of Our IndustrySpectacular customer service will ensure the future of our industry. Providing our clients with the customer service they expect and deserve