Everyone knows today's recruitment landscape is challenging. Here are some tips we've found useful, especially when hiring customer service agents:
Do your best to make the process user/candidate-friendly, and definitely don’t drag your feet. Great candidates are more than likely talking with other potential employers as well.
Expect a higher rate of interview and new hire no-shows. It’s not fun but adjusting your expectations now can help to mitigate your frustration.
Do get input from your leadership/management team and trusted employees. Diverse perspectives are proven to result in better decision-making.
Do a meaningful reference check. If possible, conduct reference checks in conversation. A reference might share more candidly if they do not have to put it in writing.
As always, when in doubt or needing a boost, reach out to an HR or recruiting professional, and in the new recruiting environment, your marketing team should also be front and center.