We are proud of our CEO Kristen Carroll! She was recently interviewed by Superb Crew--you can read the interview at the link or below....

I’ve been editing other people’s writing as both a teacher and an editor for nearly 30 years, and if I could give only one piece of...

The fall weather is settling in, and with Halloween behind us, it will soon be Thanksgiving, and then full immersion into the holiday...

Two years ago, hours shy of Election Day, Barack Obama was in New Hampshire. He was campaigning for Hillary Clinton and told the story of...

As I continue to bring you my thoughts on Customer Service, I’m afraid it’s time for a sticky subject. Yes, buckle up: it’s time to talk...

I have been in the working world for nearly 40 years, so I feel like I have pretty much seen it all in terms of teams in the workplace:...

You have a new hire: congratulations! Recruiting, interviewing, pre-employment drug screens, training, and onboarding are complete, and...

Your top line is important. Nobody would argue that, but if it is your primary or only focus, one day you may find yourself backed into a...

Last weekend, my dear friend and colleague Kim Dolniak posted a photo of herself on Facebook at her beach house. She was drinking wine,...

Don’t set yourself on fire to keep other people warm. I love that quote! How many times throughout the day do you do things to help...

Raise your hand if you have ever been told to dress for the job you want, not the job you have. One of my favorite go-to jokes is “People...

Summertime! I always feel more energized this time of year - shedding my heavy coats and sweaters, spending more time outside, flowers...

Kids across America have started the countdown to summer break . . . two more weeks of school means 10 days, if you even count the last...

“You can’t manage what you don’t measure.” It’s a common saying from Peter Drucker that you’ve probably encountered: how can you improve,...

Growth: it’s easily the most common financial goal of small- and mid-size business owners. Growth is a fine goal, though it is not always...

With more than 75 million websites powered by WordPress, it is currently the most commonly used web platform in the world. The popularity...

So things are going along great – you’re all over each other’s social media – Facebook, Instagram, Twitter - you even exchange the...

What about the slow times when the phone is ringing less often? That’s when you direct your staff to concentrate on the activities that need

I think this is the epitome of the millennial perspective; for us, special snowflake is not a pejorative.

Believe it or not, many operators in the livery industry do not have a formal budgeting process. Perhaps they already have a good handle on