Strategic Planning for 2019
The fall weather is settling in, and with Halloween behind us, it will soon be Thanksgiving, and then full immersion into the holiday...
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Kato Murray
- Oct 23, 2018
- 3 min
Millennial Minute: Be Bitter or Be Better
Two years ago, hours shy of Election Day, Barack Obama was in New Hampshire. He was campaigning for Hillary Clinton and told the story of...
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Amy Cooley
- Oct 2, 2018
- 3 min
Damage Control
As I continue to bring you my thoughts on Customer Service, I’m afraid it’s time for a sticky subject. Yes, buckle up: it’s time to talk...
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Alison Ford
- Sep 19, 2018
- 3 min
The Importance of a Cohesive Team
I have been in the working world for nearly 40 years, so I feel like I have pretty much seen it all in terms of teams in the workplace:...
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Christina Davis
- Sep 12, 2018
- 2 min
Buddy Up!
You have a new hire: congratulations! Recruiting, interviewing, pre-employment drug screens, training, and onboarding are complete, and...
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Jessica Boulerice
- Jul 30, 2018
- 3 min
Sales Mix – Make Your Sales Work for You
Your top line is important. Nobody would argue that, but if it is your primary or only focus, one day you may find yourself backed into a...
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Kristen Carroll
- Jun 30, 2018
- 4 min
Can You Really Put Profit First?
Last weekend, my dear friend and colleague Kim Dolniak posted a photo of herself on Facebook at her beach house. She was drinking wine,...
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Alison Ford
- Jun 26, 2018
- 3 min
Take care of yourself!
Don’t set yourself on fire to keep other people warm. I love that quote! How many times throughout the day do you do things to help...
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Kato Murray
- Jun 11, 2018
- 3 min
Millennial Minute: Dressing for Success
Raise your hand if you have ever been told to dress for the job you want, not the job you have. One of my favorite go-to jokes is “People...
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Amy Cooley
- Jun 7, 2018
- 2 min
say WHAT?
Summertime! I always feel more energized this time of year - shedding my heavy coats and sweaters, spending more time outside, flowers...
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Christina Davis
- May 25, 2018
- 2 min
Summer Days
Kids across America have started the countdown to summer break . . . two more weeks of school means 10 days, if you even count the last...
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Nicole Olivier
- May 10, 2018
- 3 min
Why doesn't the livery industry have this?
“You can’t manage what you don’t measure.” It’s a common saying from Peter Drucker that you’ve probably encountered: how can you improve,...
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Jessica Boulerice
- Apr 30, 2018
- 3 min
Don't let uncontrolled growth tank your finances
Growth: it’s easily the most common financial goal of small- and mid-size business owners. Growth is a fine goal, though it is not always...
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Neal DeBuhr
- Apr 15, 2018
- 5 min
WordPress Management: Backup, Restore, Rollback, and Version Control
With more than 75 million websites powered by WordPress, it is currently the most commonly used web platform in the world. The popularity...
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Amy Cooley
- Apr 9, 2018
- 4 min
Ghosted . . .
So things are going along great – you’re all over each other’s social media – Facebook, Instagram, Twitter - you even exchange the...
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Nicole Olivier
- Mar 19, 2018
- 3 min
The Seasonal Sales Office
What about the slow times when the phone is ringing less often? That’s when you direct your staff to concentrate on the activities that need
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Kato Murray
- Mar 12, 2018
- 6 min
Millennial Minute: Letting Your Freak(ed) Flag Fly
I think this is the epitome of the millennial perspective; for us, special snowflake is not a pejorative.
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Jessica Boulerice
- Mar 5, 2018
- 3 min
Ten Reasons to Implement Fleet Planning . . . Like, Yesterday
Believe it or not, many operators in the livery industry do not have a formal budgeting process. Perhaps they already have a good handle on
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Stephanie Carnes
- Feb 26, 2018
- 3 min
The Introverted Public Speaker
There’s no question that former President Bill Clinton is a great public speaker. He has personal charisma that mesmerizes crowds, he...
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Aleja Seabron
- Feb 19, 2018
- 4 min
2017 Social Media in Review
Last year I posted about the Hottest Social Media Trends in 2017. Here’s a rundown of my predictions and comments on each prediction’s accur
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