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Interview With LMC CEO Kristen Carroll
We are proud of our CEO Kristen Carroll! She was recently interviewed by Superb Crew--you can read the interview at the link or below....
The LMC Groups
Nov 12, 20183 min read
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How to Write Better
I’ve been editing other people’s writing as both a teacher and an editor for nearly 30 years, and if I could give only one piece of...
Stephanie Carnes
Nov 7, 20182 min read
16 views
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Strategic Planning for 2019
The fall weather is settling in, and with Halloween behind us, it will soon be Thanksgiving, and then full immersion into the holiday...
Kristen Carroll
Nov 1, 20182 min read
18 views
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Millennial Minute: Be Bitter or Be Better
Two years ago, hours shy of Election Day, Barack Obama was in New Hampshire. He was campaigning for Hillary Clinton and told the story of...
Kato Murray
Oct 23, 20183 min read
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Damage Control
As I continue to bring you my thoughts on Customer Service, I’m afraid it’s time for a sticky subject. Yes, buckle up: it’s time to talk...
Amy Cooley
Oct 2, 20183 min read
21 views
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The Importance of a Cohesive Team
I have been in the working world for nearly 40 years, so I feel like I have pretty much seen it all in terms of teams in the workplace:...
Alison Ford
Sep 19, 20183 min read
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Buddy Up!
You have a new hire: congratulations! Recruiting, interviewing, pre-employment drug screens, training, and onboarding are complete, and...
Christina Davis
Sep 12, 20182 min read
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Sales Mix – Make Your Sales Work for You
Your top line is important. Nobody would argue that, but if it is your primary or only focus, one day you may find yourself backed into a...
Jessica Boulerice
Jul 30, 20183 min read
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Can You Really Put Profit First?
Last weekend, my dear friend and colleague Kim Dolniak posted a photo of herself on Facebook at her beach house. She was drinking wine,...
Kristen Carroll
Jun 30, 20184 min read
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Take care of yourself!
Don’t set yourself on fire to keep other people warm. I love that quote! How many times throughout the day do you do things to help...
Alison Ford
Jun 26, 20183 min read
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Millennial Minute: Dressing for Success
Raise your hand if you have ever been told to dress for the job you want, not the job you have. One of my favorite go-to jokes is “People...
Kato Murray
Jun 11, 20183 min read
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say WHAT?
Summertime! I always feel more energized this time of year - shedding my heavy coats and sweaters, spending more time outside, flowers...
Amy Cooley
Jun 7, 20182 min read
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Summer Days
Kids across America have started the countdown to summer break . . . two more weeks of school means 10 days, if you even count the last...
Christina Davis
May 25, 20182 min read
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Why doesn't the livery industry have this?
“You can’t manage what you don’t measure.” It’s a common saying from Peter Drucker that you’ve probably encountered: how can you improve,...
Nicole Olivier
May 10, 20183 min read
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Don't let uncontrolled growth tank your finances
Growth: it’s easily the most common financial goal of small- and mid-size business owners. Growth is a fine goal, though it is not always...
Jessica Boulerice
Apr 30, 20183 min read
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WordPress Management: Backup, Restore, Rollback, and Version Control
With more than 75 million websites powered by WordPress, it is currently the most commonly used web platform in the world. The popularity...
Neal DeBuhr
Apr 15, 20185 min read
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Ghosted . . .
So things are going along great – you’re all over each other’s social media – Facebook, Instagram, Twitter - you even exchange the...
Amy Cooley
Apr 9, 20184 min read
27 views
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The Seasonal Sales Office
What about the slow times when the phone is ringing less often? That’s when you direct your staff to concentrate on the activities that need
Nicole Olivier
Mar 19, 20183 min read
18 views
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Millennial Minute: Letting Your Freak(ed) Flag Fly
I think this is the epitome of the millennial perspective; for us, special snowflake is not a pejorative.
Kato Murray
Mar 12, 20186 min read
21 views
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Ten Reasons to Implement Fleet Planning . . . Like, Yesterday
Believe it or not, many operators in the livery industry do not have a formal budgeting process. Perhaps they already have a good handle on
Jessica Boulerice
Mar 5, 20183 min read
40 views
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