Facebook IQ released an infographic based on their data gathering of travel industry information, and it reveals a lot about the habits and tendencies of travelers. While the infographic covers airline travelers this information has insights for ground transportation providers as well. It’s no surprise that two thirds of travelers find their flights online—most of us probably go right to an airline’s website or an aggregator to book. Online booking is not as common in the cha

With all the challenges facing the livery industry today—the tight labor market, the prevalence of the TNCs, the unfair policies of some cities, airports, and venues--it is easy to get discouraged. But there is something that makes us stand out in the ground transportation industry, something that can’t be thwarted no matter how many partnerships Uber announces: the great care we take of our customers. Recently we had an experience that took this commitment to customer servic

As I continue to bring you my thoughts on Customer Service, I’m afraid it’s time for a sticky subject. Yes, buckle up: it’s time to talk about Online Reviews. Good or bad, like it or not, online reviews are a reality you can’t afford to ignore. Let me tell you a little story. A colleague I work with closely had a frustrating customer service experience with our internet service provider. (Shocking, right?! I mean in an industry known for its customer service standards . . . b

Summertime! I always feel more energized this time of year - shedding my heavy coats and sweaters, spending more time outside, flowers blooming, grass growing green, Mother’s Day, picnics, proms, graduations, gardens, weddings, school concerts, theatre tickets, lightness and bright, new life and energy in the air. For my friends and clients in the livery industry, all this energy and activity usually means a very busy operation – chauffeurs fully booked, detailers working dou

So things are going along great – you’re all over each other’s social media – Facebook, Instagram, Twitter - you even exchange the occasional call or email, and you’re seeing each other regularly. Parties and concerts in the city with big groups of friends, date nights at dinner or the theater: you’re the first person they ask when they have a special event, and you’ve certainly helped out with your fair share of rides to the airport. You don’t even think about it anymore – y

In a state-of-the-industry discussion at a recent tradeshow, one of my clients said, “My challenge to myself every day is – Am I Worth It?”

Spectacular customer service will ensure the future of our industry. Providing our clients with the customer service they expect and deserve

Twitter lists can be used in many different ways for businesses. They are a great way to stay organized because each list can serve a differ

Contact us at info@lmc.group for more information about our customer service support. We are committed to helping you build strong and ongoi

Business Development. HR Outsourcing. Creative Services. Social Media Management. Operations. The LMC Group is known for these and other mis

Schedule your time and strategies around retaining and growing your existing clients, and make sure when you add new business, that is allow