Leveraging Airline Travelers’ Habits for Your Ground Transportation Business
Facebook IQ released an infographic based on their data gathering of travel industry information, and it reveals a lot about the habits...
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Stephanie Carnes
Dec 7, 20182 min
The Best in Customer Care
With all the challenges facing the livery industry today—the tight labor market, the prevalence of the TNCs, the unfair policies of some...
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Amy Cooley
Oct 2, 20183 min
Damage Control
As I continue to bring you my thoughts on Customer Service, I’m afraid it’s time for a sticky subject. Yes, buckle up: it’s time to talk...
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Amy Cooley
Jun 7, 20182 min
say WHAT?
Summertime! I always feel more energized this time of year - shedding my heavy coats and sweaters, spending more time outside, flowers...
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Amy Cooley
Apr 9, 20184 min
Ghosted . . .
So things are going along great – you’re all over each other’s social media – Facebook, Instagram, Twitter - you even exchange the...
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Amy Cooley
Nov 8, 20173 min
Customer Satisfaction Surveys in an On-Demand World
In a state-of-the-industry discussion at a recent tradeshow, one of my clients said, “My challenge to myself every day is – Am I Worth It?”
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Kristen Carroll and Stephanie Carnes
Jul 27, 20173 min
Customer Service: The Future of Our Industry
Spectacular customer service will ensure the future of our industry. Providing our clients with the customer service they expect and deserve
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Aleja Seabron
Jul 10, 20174 min
Twitter Lists: Making Twitter Work For You
Twitter lists can be used in many different ways for businesses. They are a great way to stay organized because each list can serve a differ
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Amy Cooley
Jun 22, 20173 min
Power to the People: Customer Service in the 21st Century
Contact us at info@lmc.group for more information about our customer service support. We are committed to helping you build strong and ongoi
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Stephanie Carnes
May 25, 20172 min
New LMC Offerings
Business Development. HR Outsourcing. Creative Services. Social Media Management. Operations. The LMC Group is known for these and other mis
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Kristen Carroll
Feb 20, 20174 min
Why your clients are leaving you.
Schedule your time and strategies around retaining and growing your existing clients, and make sure when you add new business, that is allow
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